EP 90 – Joey Coleman – Never Lose a Client Again – The Distinction Between Customer Experience and Customer Service
Joey Coleman is a former criminal defense attorney and author of “Never Lose Another Customer Again: Turn Any Sale into a Lifelong Loyalty in 100 Days”. Joey has since been helping organizations retain their customers and is now a full-time speaker, writer, and consultant on customer experience. To learn more about Joey and his […]
EP 132 – Debbie Ausburn – Adding Value to Your Firm by Listening to Your Clients
Debbie Ausburn is a Partner and Member of Taylor English’s Litigation and Dispute Resolution Department. She focuses on advising and defending youth-serving organizations. Find out more about Debbie Ausburn here: http://www.debbieausburn.com/ Ausburn’s background has given her unique insights into defending child care centers and ultimately led to her first book, “Raising Other People’s Children: What […]
