EP 90 – Joey Coleman – Never Lose a Client Again – The Distinction Between Customer Experience and Customer Service
Joey Coleman is a former criminal defense attorney and author of “Never Lose Another Customer Again: Turn Any Sale into a Lifelong Loyalty in 100 Days”. Joey has since been helping organizations retain their customers and is now a full-time speaker, writer, and consultant on customer experience. To learn more about Joey and his […]
EP 93 – Ben Glass – Managing and Balancing Your Business and Your Life
Ben Glass is the Founder and CEO of Great Legal Marketing and Ben Glass Law. One of the book’s that Ben mentions the most to his clients is Deep Work by Cal Newport – check out the book on Amazon here. To learn more about Ben and to see how he is leading the […]
EP 99 – John Warrillow – How to Build Your Law Firm to Have the Ability to Sell
John Warrillow is the Author of Built to Sell, The Automatic Customer, and The Art of Selling Your Business recently released in January 2021. John also has a podcast “Built to Sell” that you can find on builttosell.com with new episodes releasing every week. On This Episode, We Discuss … First Steps to Take in […]
EP 100 – Michael E. Gerber – Deciphering a Law Firm Owners Best Use of Time for Firm Growth
Michael Gerber is the Author of E-Myth Books. E-Myth Books are all about small business entrepreneurship, leadership, and management. He is also recognized as Inc. Magazine’s “#1 Small Business Guru”. If interested in learning more about Michael or in purchasing one of his books, visit his website at https://www.michaelegerbercompanies.com/theemythlibrary/ On This Episode, We Discuss […]
